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UPDATE:
Hoist the main when at anchor. Just in case its blowing outside decide to put in a reef. The fold falls to port so I push it over the boom to starboard, only to my great surprise my hand goes right threw the sail. When I look at the sail, with the sun behind it, can see rays of light coming threw all over the place. Each ray is a new failure point. When the sail goes its not a clean tear, the material kind of shreds.
What does Quantum Sails say about this? I have no idea, for up to date they have not bothered to answer any of the numerous e-mails I sent them. They just don't want to know. I may not be an expert on dacron, but do know a lot about 3rd rate material. The material used by Quantun is Junk. They have a major problem.
PS Talk about a small world. In Borneo anchor next to Salland, a Belgium yacht that just happened to also have Quantum sails manufactured in Cape Town, South Africa. His jib had the same problems as my main sail. According to Michel it was 3 years old . Wonder how long till his main falls apart.
APRIL 29, 2011 FINALLY GET A REPLY FROM QUANTUM SAILS SOUTH AFRICA
RE: quantumsails problemFriday, April 29, 2011 6:09 AM
From: "Craig Middleton" <craig@quantumsails.co.za>View contact details
To: "'Alan Hoeneisen'" <bebinka72@yahoo.com>
Cc: tracker@noonsite.com
Dear Mr. Hoeneisen,
I am in receipt of your email dated April 29th.
I have to advise that I find your email extremely rude,distasteful and
consequently refuse to compliment same with a reply.
I have never met you nor communicated with you in the past and if this is an
example of your communication, this will be my final word.
If however, you would like to address me in a more polite manner in the
future, I may consider a reply.
Craig Middleton
-----Original Message-----
From: Alan Hoeneisen [mailto:bebinka72@yahoo.com]
Sent: Friday, April 29, 2011 2:24 PM
To: craig@quantumsails.co.za
Cc: tracker@noonsite.com; bebinka72@yahoo.com
Subject: quantumsails problem
HI CRAIG
JUST BECAME AWARE OF YOUR POSTING AT WWW.NOONSITE.COM IN RESPONSE TO MY
POSTING OF 15/OCT/2008. BRAVO, FINALLY AFTER ALL THIS TIME, A REACTION FROM
QUANTUM SAILS, CAPE TOWN, SOUTH AFRICA. MY COMMENTS ON YOUR POSTING:
Posted 10th January 2011
HOW CONVENIENT. YOU WAITED UNTILL SHORTLY AFTER MY DEPARTURE FROM SOUTH
AFRICA TO POST YOUR STATEMENT. AS YOU WELL KNOW SAILED THREW SOUTH AFRICA
IN 2010. CLEARED IN AT DURBAN (5/OCT/2010 ) CLEARING OUT OF SIMONS TOWN
(18/DEC/2010) .
Response from Craig Middleton (email craig@quantumsails.co.za ) of Quantum
Sails, Cape Town, South Africa
I refer to the publication by "Alan Hoeneisen" on the above subject posted
2008-10-15 and would like to comment as follows:
(1) Quantum Sails South Africa imports sail fabrics (in this instance
dacron)from either the United States or Europe. We do not utilize any
fabrics from the East. The sail luff slides are also imported from the
U.S.A.
I STAND BY MY STATEMENT: THE DACRON YOU USE IS JUNK. THE SAIL SLIDE TO SAIL
ATTACHMENTS ARE JUNK. SEE PHOTO
(2) As clearly stated by Mr. Hoeneisen, the workmanship and shape of the
sail was "excellent", hence pointing to the fabric as the problem.
I AGREE. THE PROBLEM IS: YOU USE CHEAP CLOTH AND HARDWARE.
(3) In past instances of this nature, if the Dacron is proven to be
defective, we send the defective samples back to the fabric supplier
concerned and accordingly replace the sail at no cost to the customer
whatsoever.
IT SEEMS TO ME THAT IF YOU THINK YOU CAN GET AWAY WITH IT, YOU JUST IGNORE
THE CUSTOMER. THE "AT NO COST TO THE CONSUMER" CONTRADICS THE STATEMENT MADE
BY JOHAN BOTHA IN RESPONSE TO MY TESTIMONIAL. JOHAN'S STATATEMENT READS: A
friend of mine Gilbert Goor had the same bad experience from the same sail
manufacturer. His sail did not even last 2 years. He did go and see them
personally and they promised him 50% discount on the next sail he buy from
them. (If he ever will buy another sail from them).
Johan Botha
(4) Quantum Sails Cape Town is unable to trace any of the "numerous" emails
sent by Mr. Hoeneisen in this connection. Perhaps he could copy me on these
emails and I can take the necessary action to rectify the problem?
SENDING MY E-MAILS TO THE RECYCLE BIN IS NO EXCUSE. WHEN BACK IN DURBAN
SOUTH AFRICA IN 2010 TRIED TO HAVE YOUR DURBAN PEOPLE GO SEE ME AT THE BLUFF
YACHT CLUB. AS ONCE MORE NOTHING HAPPENED, TRIED SOMETHING DIFFERENT WHEN IN
KNYSNA, WHERE I AM WELL KNOWN FOR NUMBER OF YEARS. THERE HAD FRIENDS
PERSONALLY RATLE YOUR CAGE TO TRY AND GET A REACTION FROM YOU. NOTHING...
INSTEAD OF GETTING IN CONTACT WITH ME, YOU WAITED TILL I DEPARTED SOUTH
AFRICA TO POST YOUR STATEMENT. HOW CONVENIENT.
Similarly, his friend "Gilbert Goor" should make contact with us if he
experiences similar problems.
MR GILBERT GOOR IS NO FRIEND OF MINE. HE IS JUST SOMEONE ELSE WHO HAD THE
SAME PROBLEMS WITH YOUR SAILS. IN YOUR STATEMENT FORGOT TO COMMENT ON
MICHEL'S SAILS (YACHT SALLAND). HE ALSO HAD SAME PROBLEMS WITH YOUR SAILS.
(SEE PHOTOS I TOOK)
Thanks and cheers
Craig Middleton
Quantum Sails Cape Town South Africa
PS THE BOTTOM LINE IS THAT IT DOES NOT PAY TO CUT CORNERS. THE WORD
SPREADS. I HAVE MADE SURE OF THAT. AM IN URUGUAY AT PRESENT, SAILING TO
BRASIL SHORTLY. IN DUE COURCE WILL UPDATE MY QUANTUM TESTIMONIAL WITH ADDED
PHOTOS, VIDEO AND COMMENTS. HAVE A NICE DAY. ALAN HOENEISEN
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